SAGE AW Etiquette & Policies

Cancellation Policy: Your appointment time is reserved for you. If you should need to cancel or reschedule an appointment, we require a minimum of 24 hours notice via phone 575-233-7770, or email to allow us time to accommodate our other patients. Less than 24 hours notice for cancellation or “no show” will result in a minimum charge of $50 or 20% of your scheduled service fee (whichever is greater) to the payment method on file., and any pre-purchased/free service/membership service/treatment will be voided. Repeated cancellations or “no shows” will result in either pre-payment for the service upon booking (with NO refund if there is a no show or cancellation of that appointment) or no further appointments will be allowed at our facility.  Thank you for your consideration.This fee is necessary, as we cannot fill your appointment with such short notice.

Punctuality: You must arrive 10 minutes before your appointment in order to ensure your service/treatment can begin on time. If it is your first visit, you must arrive 15 minutes earlier than your appointment time in order to fill out new client paperwork. If you arrive 10 minutes or more late after your scheduled arrival time, then either your service will be performed in the time left (if possible to complete safely and accurately in the time remaining – at our discretion), or your entire appointment will be cancelled, and you may be assessed the fee as per the Cancellation Policy.
                           Example: Appointment at 10 am, must arrive at 9:45 am (1st visit), 9:50 am (future visits).

Pre-Procedure Numbing: If you are having topical numbing medicine applied prior to your procedure (for injectables, micro needling), please be sure the receptionist knows that in order to schedule your arrival 30 min before your actual procedure. That way, we will have staff available for the application.

Quiet Please: To maintain a peaceful atmosphere for everyone, we ask that you turn off your cell phone or put it in vibrate mode and converse quietly.

Child Policy: Due to safety reasons and for the comfort of our clients, we prefer that children under the age of 13 do not accompany you to your appointment. Guests under the age of 13 must be accompanied/supervised by an adult, and that adult cannot be the person receiving a service/treatment. Children are not allowed in treatment rooms for both client and staff safety.   If a patient does not comply with this policy, the appointment will be cancelled without a refund and will be subject to the cancellation policy, which includes a fee.

Gratuities: As Sage Aesthetics & Wellness, LLC is also a medical facility, tips are not expected for medical services. However, if you wish to show your appreciation for a particularly good facial or peel, you may tip our aesthetic staff. About 20% of the service fee is standard. Remember that your greatest “tip” is always to visit us again and/or recommend us to a friend or family member.

Payment Policy: Full payment is due at the time of service, and will be charged to card on file if no payment method is presented the day of your service/treatment completion. Packages must be purchased in full at the time of the first procedure in the series.  Packages and/or Membership Plan purchases must be paid in full and up-to-date prior to receiving services. Skin Treatment Packages expire after 60 days without use. We accept Cash, PayPal credit, MasterCard, Visa, Discover, and American Express. We do not accept personal checks.

Refund Policy: No refunds will be issued for any products or services, as results are not guaranteed.

Memberships Policy: Participants of our membership program must be current on membership fees before qualifying for member services/benefits. Members that are past due more than 60 days, will be charged either a $300 fee OR will be charged ALL their past services prorated at the regular price (since they did not fulfill their membership agreement terms), whichever is greater, and their membership will be immediately canceled. If they wish to reinstate the membership, a deposit of $200 may be required, and will be credited back to the account after the full 12 months have been completed. Memberships cannot be shared. 6 month minimum commitment is required, after which you may continue month to month and cancel anytime 14 days before the next billing cycle. Cancellation requests must be completed and submitted in our office.